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Client Case Study #1

The Client: MCST helped a consumer products company terminate the top two individuals in their sales team, managed the search for replacements, and then directed the redevelopment of their distribution channels. 

The Project: MCST filled the void left by the departure of management, met with primary distributors, rallied the remaining sales staff, focused on developing the companys brand awareness in China, assessed the product mix and global marketing strategies value in China, and worked with US management to maintain steady market share and sales growth.

Duration: 1 Year+

Action Steps:

  • Served as interim National Sales Manager during GM/Sales Manager void. Assisted Northern and Southern Regional Sales Managers to coordinate 6-person sales team
  • Introduced transparent international style department policies and practices to improve work efficiency and effectiveness Qualified and developed reliable customers and distribution networks together with the local team
  • Oversaw trade show participation in various cities, represented the company at those shows, and trained the local staff on sales presentation skills and post-show reporting
  • Represented the client company as a Foreign VIP at Chinese opening ceremonies and media events, including broadcasted industry summits as a televised panel speaker and rep for the client in China
  • Recruited and trained new Chinese National Sales Manager and transitioned him into the organization
Ancillary Tasks:
  • Travel and logistics planning
  • Translator/interpreter
  • Trained U.S. executive during China trips and during an extended summer stay with his family
The Results: The client was able to maintain sales growth, identify malfeasance by one former and one current employee with distributors, renegotiate distributor agreements, launch new products, identify new market opportunities and expand the team's knowledge base. The company transitioned from two master distributors to a wider provincial level distribution network, grew their own sales team, and added sales offices in key Chinese cities. The Chinese team became acclimated to American business culture norms and expectations, including better and clearer communication and value-added sales techniques for the premium products they sell. The US team learned how to manage and interact with their Chinese counterparts according to Chinese business culture for better top and bottom success, including industry nuances in the Chinese market.

 

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